Job Summary

As a member of the Hospitality Team, you will be responsible for greeting guests, taking orders and serving food and beverages to guests in one of our restaurants. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Duties and Responsibilities

• Greet and escort customers to their tables

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses

• Inform customers about the day’s specials

• Offer menu recommendations upon request

• Up-sell additional products when appropriate

• Take accurate food and drinks orders, using a POS ordering software or order slips

• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

• Communicate order details to the Kitchen Staff

• Serve food and drink orders

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Arrange table settings and maintain a tidy dining area

• Deliver checks and collect bill payments

• Carry dirty plates, glasses and silverware to kitchen for cleaning

• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

• Follow all relevant health department regulations

• Provide excellent customer service to guests

• Setting up/breaking down conference & banqueting areas across the site as and when requested

• To comply at all times with Health and Safety regulations and safe working practices in accordance with current legislation and as detailed in the Company’s health and safety policy and procedures.

• Any other duties that may reasonably be required by the Management of Chelmsford City Racecourse.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

The ideal candidate:

• Experience of working within a team

• Excellent customer service skills

• High level of personal integrity

• Excellent verbal communication skills

• Must have the physical abilities to carry out the functions of the job description

• Endurance to stand and walk for long hours

• Excellent coordination skills.